Shipping Costs & Times
Ordered orders are normally delivered on the working day following that of the order. Shipments within the Union can be expected over 7 working days. Shipping to non-EU countries can guarantee over 2 weeks.
Orders that are shipped with Tracking number will arrive faster. As soon as the package is delivered to the courier you will receive a Tracking number which will provide you with details on the delivery situation.
1. The main objective is to ensure that you arrive at your destination as soon as possible. However, customers and / or recipients are responsible for the products received and the delivery details provided at the time of purchase (always check that they are correct).
2. It is not possible to assume any responsibility for any losses incurred by the customer or the recipient, in terms of non-refundable transport costs and / or additional costs for the delivery of the goods or for the replacement of the same.
3. In the event that you receive an incorrect or damaged item, please contact us by phone or e-mail within three days from the date of receipt of the order, preferably with a photograph of the package and its contents.
Please do not return products without first contacting and receiving an RMA number.
Refunds are possible, by the shipper, if with insured shipping. The costs for the departure shipment and the import duty are not refundable. The same goes for the costs incurred for the return and insurance of the item, unless otherwise agreed.
As already indicated in "Terms and Conditions" the responsibility is a load of the customer / recipient once it is shipped shipped.